Refund policy
Last Updated: September 16, 2026
Thank you for shopping with Nathanielrugs.
We want customers to understand our return and refund process clearly before making a purchase. This policy explains return eligibility, return procedures, refund processing, damaged or incorrect items, and other related information.
Nathanielrugs is operated by NATHANIEL WEBER ET INC.
Return Window
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be free from stains, damage, odors, or signs of use
- Include any original packaging, labels, or accessories that were included with the product
- Be accompanied by proof of purchase or the applicable order number
Items that do not meet these conditions may not qualify for a refund.
How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos of the item, if the item is damaged, defective, or incorrect
Please contact us before sending a return.
After reviewing your request, we will provide return instructions when the return is approved.
Do not send products to our business address unless our customer service team specifically instructs you to do so.
Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong size, or no longer want the product, the customer is responsible for return shipping costs.
If the return is caused by our error, such as:
- An incorrect item being sent
- An item arriving damaged
- A verified product defect
we will provide an appropriate resolution and will not require you to pay return shipping costs when we determine that the issue is our responsibility.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please provide your order number and clear photos showing the issue.
We will review the information and, when appropriate, arrange a replacement, refund, or another reasonable resolution.
Non-Returnable Items
Certain items may not be eligible for return where applicable, including:
- Items that have been used
- Items damaged after delivery due to customer handling
- Items with stains, odors, or other signs of use
- Items returned without the required original components
- Items returned outside the applicable return period
This does not affect any rights customers may have under applicable consumer protection laws.
Exchanges
If you would like a different size, color, or style, please contact us at:
Exchange availability depends on current inventory.
In some cases, the most efficient option may be to return the eligible item for a refund and place a new order for the preferred product.
Refund Process
Once your return is received, we will inspect the item to confirm that it meets our return conditions.
If the return is approved, the refund will be issued to your original payment method.
We will notify you when the refund has been processed.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.
Refund Processing Time
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
The exact time it takes for the refund to appear in your account may depend on your bank or payment provider.
Original Shipping Charges
Original shipping charges are generally non-refundable when the return is due to customer preference or a change of mind.
If the return is caused by an incorrect, damaged, or defective item for which we are responsible, applicable shipping charges may also be refunded or otherwise resolved.
Orders That Qualified for Free Shipping
If your original order qualified for free shipping, you will not be charged retroactively for the original standard shipping solely because you return an eligible item.
Return shipping responsibility will still be determined according to the reason for the return described in this policy.
Cancellations
If you need to cancel or modify an order, please contact us as soon as possible at:
We will make reasonable efforts to assist before the order is processed or shipped.
Once an order has entered fulfillment or has been transferred to a shipping carrier, cancellation or modification may no longer be possible.
If the order has already shipped, you may request an eligible return after receiving it.
Lost Return Packages
If you are responsible for arranging return shipping, we recommend using a trackable shipping method and keeping your return tracking information until the return has been completed.
We cannot confirm receipt of a returned package until it arrives at the designated return location.
Refused or Undeliverable Packages
If a package is returned because the shipping address provided by the customer was incorrect, incomplete, refused, or otherwise undeliverable, please contact us.
Any refund or reshipment will be reviewed based on the circumstances of the order and any costs incurred.
Consumer Rights
Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived under applicable law.
Where applicable law provides additional rights or remedies, those rights will continue to apply.
Contact Us
If you have questions about a return, refund, damaged item, or your order, please contact us:
Brand: Nathanielrugs
Operated by: NATHANIEL WEBER ET INC
Email: service@nathanielrugs.com
Business Address: 120 S Washington St, Evans City, PA 16033, United States
We will respond to customer inquiries as soon as reasonably possible during normal business operations.