Shipping policy

Last Updated: September 16, 2026

Thank you for shopping with Nathanielrugs.

This Shipping Policy explains our shipping area, order processing times, estimated delivery times, shipping charges, and other important delivery information.

Nathanielrugs is operated by NATHANIEL WEBER ET INC and currently serves customers in the United States.

Shipping Area

We currently ship to the 48 contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • U.S. territories
  • International destinations outside the United States

Shipping availability is based on the delivery address entered at checkout.

Order Processing Time

Orders are generally processed within:

1–3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time begins after your payment has been successfully confirmed.

Please note that processing time is separate from shipping transit time.

Estimated Delivery Time

After your order has been processed and shipped, estimated delivery time is:

3–4 business days

The estimated total time from order confirmation to delivery is generally:

4–7 business days

Delivery dates are estimates and are not guaranteed. Delays may occasionally occur due to carrier operations, severe weather, holidays, high shipping volumes, transportation disruptions, or other circumstances outside our reasonable control.

Shipping Rates

We offer the following shipping rates for eligible orders shipped within the 48 contiguous United States:

Order Value Shipping Fee
$100 USD or more Free Shipping
Under $100 USD $5 USD Flat-Rate Shipping

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Free Shipping

Eligible orders with a merchandise subtotal of $100 USD or more qualify for free standard shipping within our supported delivery area.

If a discount or other adjustment reduces the eligible merchandise subtotal below $100, the standard $5 shipping fee may apply.

The final shipping amount displayed during checkout will apply to your order.

Logistics and Delivery Partners

Nathanielrugs works with third-party logistics and shipping partners to assist with order fulfillment and delivery.

The carrier used for your order may vary depending on the destination, package requirements, and logistics availability.

Once your order has been shipped, tracking information will be provided when available.

Order Tracking

When tracking information is available, it will be sent after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period or you have questions about the delivery status, please contact us at:

service@nathanielrugs.com

Please include your order number when contacting us so we can assist you more efficiently.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

  • Full name
  • Street address
  • Apartment or unit number, if applicable
  • City
  • State
  • ZIP code

If you notice an error after placing your order, please contact us as soon as possible at service@nathanielrugs.com.

We will make reasonable efforts to assist before the order is shipped. However, address changes may not be possible once an order has entered fulfillment or has been transferred to the shipping carrier.

Delivery Delays

Although we aim to meet the estimated delivery timeframe, occasional delays may happen because of factors outside our reasonable control, including:

  • Severe weather
  • Carrier delays
  • Holiday shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Other logistics-related circumstances

If your shipment is significantly delayed, please contact us and we will help review the available tracking information.

Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location.
  2. Asking household members or neighbors whether they received the package.
  3. Confirming that the shipping address on your order is correct.
  4. Checking with the carrier for additional delivery information.

If you still cannot locate the package, please contact us at service@nathanielrugs.com with your order number and tracking information.

Damaged or Incorrect Orders

If you receive an item that is damaged during delivery or different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging, when applicable

We will review the information and assist you with the appropriate next steps.

Returns and refunds are subject to our Return & Refund Policy.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Brand: Nathanielrugs
Operated by: NATHANIEL WEBER ET INC
Email: service@nathanielrugs.com
Business Address: 120 S Washington St, Evans City, PA 16033, United States

We will respond to customer inquiries as soon as reasonably possible during normal business operations.